I placed an order for the first time at gucci.com on the 15. of December, because they clearly stated that orders placed before the 19. would be delivered before Christmas. Just after that they sent me an e-mail,confirming my order. In the e-mail they said that they would notify me as soon as my order was shipped.
Yesterday I sent an e-mail to their customer-service asking if my order has been shipped. Have not heard anything from them, since the first e-mail confirming my order...
I am now really confused! Is their customer-service always like this?!? I order quite often online from other luxury brands, and find that gucci.com compared to what I am used to provides a customer service that certainly isn't what I was expecting.
So now I really have no idea if my item is shipped or if I will receive it before Christmas
Anyone who has experiences with gucci.com?
Yesterday I sent an e-mail to their customer-service asking if my order has been shipped. Have not heard anything from them, since the first e-mail confirming my order...
I am now really confused! Is their customer-service always like this?!? I order quite often online from other luxury brands, and find that gucci.com compared to what I am used to provides a customer service that certainly isn't what I was expecting.
So now I really have no idea if my item is shipped or if I will receive it before Christmas
Anyone who has experiences with gucci.com?