Ok, so who here knows that Macy's supposedly has a Coach-imposed return policy of 90 days (receipt, attached tags, and return sticker all required)?
The bag I went to return was still completely wrapped, it had never been opened. I did not have the original receipt but I bought it with my Macy's card and the little sticker they used was still attached.
1) they told me no go because I didn't have the original receipt.
*** I replied it was my Macy's card so I didn't need one.
I called Macys CS and they told me it was 180 days and as long as I had the sticker OR my Macy's card the store shouldn't need the original receipt. The CS rep told me he would mail me one and I could take that in.
2) I went back in on my way out. The Coach counter manager said no she didn't need the receipt, but since it was more than 90 days she couldn't return.
***Said it was COACH policy. [some back and forth, she finally offered to give me a merchandise credit, I refused and she put it on my card]
After she was done I remarked how strange it was that Coach would impose a particular return policy at a dept. store when the boutiques and outlets have NO time limit and she told me I was wrong. She works for Coach and if they have taken a bag back from me they made an exception. [a few back and forth and I decided to just give up as she clearly thought she was right but I KNEW I was.]
When I left I called Coach CS just to make sure it was still unlimited and there hadn't been a change and the CS rep said no still unused is unlimited.
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Point of the story, I have never been so irratated as a dept. store SA, but more to the point has anyone else ever been told that Coach at Macy's had a different return policy than the 180 days they give card holders?
The bag I went to return was still completely wrapped, it had never been opened. I did not have the original receipt but I bought it with my Macy's card and the little sticker they used was still attached.
1) they told me no go because I didn't have the original receipt.
*** I replied it was my Macy's card so I didn't need one.
I called Macys CS and they told me it was 180 days and as long as I had the sticker OR my Macy's card the store shouldn't need the original receipt. The CS rep told me he would mail me one and I could take that in.
2) I went back in on my way out. The Coach counter manager said no she didn't need the receipt, but since it was more than 90 days she couldn't return.
***Said it was COACH policy. [some back and forth, she finally offered to give me a merchandise credit, I refused and she put it on my card]
After she was done I remarked how strange it was that Coach would impose a particular return policy at a dept. store when the boutiques and outlets have NO time limit and she told me I was wrong. She works for Coach and if they have taken a bag back from me they made an exception. [a few back and forth and I decided to just give up as she clearly thought she was right but I KNEW I was.]
When I left I called Coach CS just to make sure it was still unlimited and there hadn't been a change and the CS rep said no still unused is unlimited.
_________________________________________________________
Point of the story, I have never been so irratated as a dept. store SA, but more to the point has anyone else ever been told that Coach at Macy's had a different return policy than the 180 days they give card holders?