Has anyone deal with auction houses/bidding online for designer handbags (not ebay, more auction houses) and in particular disputes based on authenticity??
TLDR: Purchased a Mulberry Bayswater bag off a UK/Scottish auction site - Great Western Auctions, that is NOT authentic, but they're refusing to take back saying my evidence of item not being authentic is my 'opinion' and they won't 'cancel the sale' (again not a cancel but a return for legitimate reasons). Any advice or experience on how to deal with them?
For more detail, I looked at auction site and pictures looked ok but was hard to see some of the details. I did figure bc it was a UK based auction house I (foolishly?) trusted they would deal with authentic items locally vs. some random online seller. In person, I could tell the item was a bit off. I had reviewed on Authentication thread here (not authentic), with Authenticate4u.com (not authentic), and went to the Mulberry store in NYC in person (not authentic). I immediately reached out to the auction house when I got item saying I had some concerns just to document, and after I got the
confirmations I followed up.
They are saying they won't 'cancel the sale' and referring to their terms and conditions and saying I had opportunity to review the condition. I said this has nothing to do with condition and based on research I know that doesn't apply if an item is not authentic/counterfeit. I received the authentication from Authenticate4u, based on some recos on these threads and now their excuse is 'it's not a registered company' and that anyone with a computer could have made it. Overall, the auctioneer who is responding is super dismissive and borderline rude in all his emails, so my sense is he is just trying to make this go away. And I'm sure they've had instances where people have buyer's remorse, but I'm just trying to get my money back bc not at all worth what I paid if it's a fake.
The auction house is Great Western Auctions Ltd. based in Glasgow and started by Anita Manning (I don't know her, but apparently is a Scottish TV personality) I assumed this was a legit auction house and also that they would have a standard in how they deal with purchasers/customers.. so am a bit thrown off by the interactions.
The additional complication is they wouldn't allow me to pay with cc or paypal as I bid online (based on US) but wasn't there in person, and I had to do a international bank wire transfer. All things that created more cost / hassle for me, but I assumed I was dealing with a legit business.
Any suggestions on how to get them to action?? would appreciate any insights or if anyone has had a similar experience.
TLDR: Purchased a Mulberry Bayswater bag off a UK/Scottish auction site - Great Western Auctions, that is NOT authentic, but they're refusing to take back saying my evidence of item not being authentic is my 'opinion' and they won't 'cancel the sale' (again not a cancel but a return for legitimate reasons). Any advice or experience on how to deal with them?
For more detail, I looked at auction site and pictures looked ok but was hard to see some of the details. I did figure bc it was a UK based auction house I (foolishly?) trusted they would deal with authentic items locally vs. some random online seller. In person, I could tell the item was a bit off. I had reviewed on Authentication thread here (not authentic), with Authenticate4u.com (not authentic), and went to the Mulberry store in NYC in person (not authentic). I immediately reached out to the auction house when I got item saying I had some concerns just to document, and after I got the
confirmations I followed up.
They are saying they won't 'cancel the sale' and referring to their terms and conditions and saying I had opportunity to review the condition. I said this has nothing to do with condition and based on research I know that doesn't apply if an item is not authentic/counterfeit. I received the authentication from Authenticate4u, based on some recos on these threads and now their excuse is 'it's not a registered company' and that anyone with a computer could have made it. Overall, the auctioneer who is responding is super dismissive and borderline rude in all his emails, so my sense is he is just trying to make this go away. And I'm sure they've had instances where people have buyer's remorse, but I'm just trying to get my money back bc not at all worth what I paid if it's a fake.
The auction house is Great Western Auctions Ltd. based in Glasgow and started by Anita Manning (I don't know her, but apparently is a Scottish TV personality) I assumed this was a legit auction house and also that they would have a standard in how they deal with purchasers/customers.. so am a bit thrown off by the interactions.
The additional complication is they wouldn't allow me to pay with cc or paypal as I bid online (based on US) but wasn't there in person, and I had to do a international bank wire transfer. All things that created more cost / hassle for me, but I assumed I was dealing with a legit business.
Any suggestions on how to get them to action?? would appreciate any insights or if anyone has had a similar experience.
