Hi all! I read through the threads about Chanel's return policy. It says the thread is over a year old, so bumping it up is probably unnecessary. Thought I'd share my experience and perhaps others can share theirs too!
I purchased a few items while in Paris, but I realized the blue lambskin rectangle mini just didn't work for my wardrobe. Today was the 14th day and I asked my local SA if I could exchange it or receive store credit. He said they would need the receipt and they can only honor the price I paid at the exchange rate of the day of purchase. They won't be able to return any taxes from there and I would have to pay state tax for the full amount of the item I exchange for.
The rectangle mini was 2490 euros. The manager used oanda.com to calculate the exchange rate for my day of purchase (and printed out a copy for me). They based what I would receive back on 2075 euros (what I paid minus taxes). Not quite sure how that number was calculated because VAT is 20% but VAT refund was 13%. Perhaps they averaged out 20 and 13 to get around 16.5%? I don't really know. The manager looked pretty mean and didn't smile once as I observed, so I didn't want to ask. SA was really nice though, but the manager needed to do the approval and calculations.
I'm still getting back about 323 euros from the vat refund, which is roughly a tad over $350 today. If my calculations are correct, I didn't lose any money on the mini during the exchange.
I exchanged it for an old medium boy and I guess it was worth it to get something I really loved + learned my lesson on making sure a bag was practical for me.
I purchased a few items while in Paris, but I realized the blue lambskin rectangle mini just didn't work for my wardrobe. Today was the 14th day and I asked my local SA if I could exchange it or receive store credit. He said they would need the receipt and they can only honor the price I paid at the exchange rate of the day of purchase. They won't be able to return any taxes from there and I would have to pay state tax for the full amount of the item I exchange for.
The rectangle mini was 2490 euros. The manager used oanda.com to calculate the exchange rate for my day of purchase (and printed out a copy for me). They based what I would receive back on 2075 euros (what I paid minus taxes). Not quite sure how that number was calculated because VAT is 20% but VAT refund was 13%. Perhaps they averaged out 20 and 13 to get around 16.5%? I don't really know. The manager looked pretty mean and didn't smile once as I observed, so I didn't want to ask. SA was really nice though, but the manager needed to do the approval and calculations.
I'm still getting back about 323 euros from the vat refund, which is roughly a tad over $350 today. If my calculations are correct, I didn't lose any money on the mini during the exchange.
I exchanged it for an old medium boy and I guess it was worth it to get something I really loved + learned my lesson on making sure a bag was practical for me.
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