Hi all! I'm a Louis Vuitton subforum regular, but I do love JC shoes. I'm actually asking this question on behalf of a friend, who has a gorgeous white anaconda bag she purchased from JC (for about $2k- was half off) in mid-2007. I don't know the name, but I'm sure if you showed me some pictures of it, I'd instantly recognize it. Turns out my friend's bag has had huge color transfer problems, that didn't even come out with cleaning- and she's only worn it a handful of times. For example, one Marc Jacobs pink top totally rubbed off on the skin and suede, and it has turned her bag into a light pink color in some spots! She was never told this would happen, and never received a care booklet or anything with the bag - unlike LV, where everyone gets at least some information on the bags. Is this typical? She went to the BH boutique and talked to the West Coast manager. He agreed that the bag should not have the color transfer problems - that it was probably defective. He said he'd speak with corporate about getting an exchange. He seemed pretty certain that my friend would get an exchange, but honestly, she just wants her money back - she's really irritated with JC, and even though she loves their shoes, she needs a bag to fill the void in her collection. So, bottom line: Have you gals had problems with your JC snakeskin bags? If you did, did you get an exchange, or your money back? Any suggestions on how to get the best result possible? Thank you so much in advance!