Exchange/Return policy in Neiman Marcus for Chanel?

BeckyL

BeckyL

O.G.
Sep 11, 2006
521
0
#1
Ok ladies, I need some help. I purchased my very 1st Chanel bag a couple months ago from NM. But I really wish I had gotten it in caviar instead of goatskin. I'm SO dissappointed w/ how it's holding up, & I've only used it a few times! I appologize if there has been a similar thread (I couldn't find an answer in any other thread)...but has anyone been able to return a bag they've used a few times to Neiman's? I don't even want to return, I'd rather exhange for a different Chanel. I want to be in love w/ my 1st Chanel, not regretting my purchase. :sad: TIA!!
 
#2
I know they would take it back if there was something wrong with it but I am not sure if they will take it back because you are not happy with it. I think if you told them you aren't happy with the quality and how it is holding up they might exchange it. I suggest trying it and if they don't want to take it back you can always try to resell it and with the money you get back buy what you want.
 
#3
if you've got the receipt and or tag w/the NM sticker on it. You'll be OK returning it. I returned a Mulberry I carried once - it was too cumbersome for me. They took it back with no problems
 
#4
NM will take it back provided you have the receipt - I returned a balenciaga whistle bag after a month because the handle leather started to split.

I got a full refund to my NM cc.

NM's return policy is very open-ended - they only require you to have the receipt and in most cases the tags too.
 
#7
Since you already used this bag, I honestly don't think it's fair to return it to the store (unless the bag is defective). You should re-sell it and use the money to fund another Chanel bag. Good luck.
 
#8
bag.lover said:
Since you already used this bag, I honestly don't think it's fair to return it to the store (unless the bag is defective). You should re-sell it and use the money to fund another Chanel bag. Good luck.
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Please don't think I am trying to "cheat" NM or anything, or return it simply b/c I dislike it now. I honestly am unsatisfied w/ how the leather is holding up.
 
#9
BeckyL said:
Please don't think I am trying to "cheat" NM or anything, or return it simply b/c I dislike it now. I honestly am unsatisfied w/ how the leather is holding up.
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Becky - I too was unhappy with how my Whistle bag was holding up and I had only used it a handful of times ( I work from home so I really didn't take it out of the house more than 4 times). I think that if you spend more than $1k on a bag you should be assured the leather holds up for more than a few months. Neimans has a liberal return policy for situations like ours; don't feel bad on exchanging it - you should get a quality bag that you will be happy with.
 
#11
Loganz said:
Becky - I too was unhappy with how my Whistle bag was holding up and I had only used it a handful of times ( I work from home so I really didn't take it out of the house more than 4 times). I think that if you spend more than $1k on a bag you should be assured the leather holds up for more than a few months. Neimans has a liberal return policy for situations like ours; don't feel bad on exchanging it - you should get a quality bag that you will be happy with.
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Thanks Loganz! ;)
 
#13
^that's going to happen to any bag w/ soft leather IMO. . .
you can try, but I'd guess they wouldn't take it back since it doesn't sound like a defect.
 
#15
Is it the goatskin luxury bowler? If so, I wasn't happy with the leather either after only one week and returned it to Saks without issue.

NM is extremely liberal in their return policy so no worries about that.
 
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