exchange policy

[zz906]

Just wondering does anyone know if I can exchange item I bought in FSH in a London boutique? thx thx!!

 

[purselover888]

Yes. You need the receipt.

 

[zz906]

Yes. You need the receipt.

thx purselover888! i was told by someone the other day that it's not possible..thought this shouldn't be the case unless it's a new policy.

 

[mistikat]

There are many threads on the exchange/return policy:

http://forum.purseblog.com/hermes-shopping/hermes-new-store-policy-did-i-miss-something-774518.html

http://forum.purseblog.com/hermes-shopping/help-please-hermes-return-policy-699409.html

http://forum.purseblog.com/hermes-shopping/returns-731190.html

http://forum.purseblog.com/hermes-shopping/hermes-exchange-possible-641240.html

Please do a search to see if your question is answered, though it may be most expedient to call the store to which you want to make the return/exchange and just ask. I know if some stores did not order the item, they may be unwilling to take one as a return, regardless of the policy. Good luck!