Exchange a Bag Purchased w/ Credit?

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  1. My mom brought her Frayed Carly in and got a store credit on Saturday. She picked out a Kristin Hobo but isn't loving it. Can she exchange it for a different bag since it still has the tags on it w/ the receipt? I wasn't sure how it worked w/ a credit like this.

  2. Yes... that should be no problem.
  3. When I traded mine in I was told that it was a final sale. I asked at a different Coach store if this was the standard and they said no- they're not sure why they told me that.

    Can't hurt to call and ask!
  4. I wouldn't see a problem. The tags are still on and your mom didn't like it. They will just give you another merchandise credit.

    Lynne :biggrin: