I pulled out my DE Totally PM this morning and noticed that the piping was peeled back. I was horified, snapped a picture and called CS.
I was told it will be taken in for repair because it was over the 1 month return policy.
I took it to my store, Toronto Yorkdale and my SA called the "leather specialist" to take a look. Apparently it was a known defect and without question the bag was exchanged.
It's bad that the bag was less than 3 months old but happy that the exhange went smoothly.
I know the Yorkdale location gets a bad repore (me included when i first started shopping there). However, I believe developing a relationship with an SA will make each visit enjoyable. Thank you Winnie!
I was told it will be taken in for repair because it was over the 1 month return policy.
I took it to my store, Toronto Yorkdale and my SA called the "leather specialist" to take a look. Apparently it was a known defect and without question the bag was exchanged.
It's bad that the bag was less than 3 months old but happy that the exhange went smoothly.
I know the Yorkdale location gets a bad repore (me included when i first started shopping there). However, I believe developing a relationship with an SA will make each visit enjoyable. Thank you Winnie!