I bought a few pairs of Donald Pliner heels from Zappos last week. Two of which were the same styles but different colors (different dresses!!) anyway, I wore the silver ones and they were perfect, wore nicely etc...I wore the gold ones and the fabric pulled away from the shoe after 4 hours of wear!! I was so upset! I called them today and explained the situation and they did not question me at all. Had a new pair sent out over night right away...GREAT customer service!!