Ever look forward to the day a bag is to arrive only to be let DOWN???

[theheidis]

Terrible! Return immediately! I know the feeling of getting ready to take pics & then being so disappointed ya don't - except mine was just not liking the bag vs it being a mess and falling apart!

 

[happibug]

I am so sorry, how disappointing! Grrr - I hope you can find something else that will make you very happy!

 

[Jesssh]

Someone should be reprimanded for letting that go out.

 

[donnaoh]

I ordered the Raspberry Gathered Leather Sophia Sunday night with PCE. Paid the extra shipping to get it here today and when I open the box, it looks like CRAP.

I had my camera out to do a reveal even tho it has been revealed many times but when I got the dustbag out, it was such a big disappointment that I put the camera away.

It was packaged very nicely all wrapped up on with tissue paper inside the dust bag. As soon as I pulled the tissue paper off, it went downhill from there.

The dustbag had black marks that looked like grease all over it. I had a sinking feeling the rest of the bag would not be up to par as well...

Well, the good news is there is no grease on the bag. The bad news is that the pleats on the front left hand side of the bottom are non-existent. It is completely flat. And the right hand side in the middle they are flattened out as well. Also, the tag is attached to the bag but the price is gone. Where the perforated MSRP price is usually located is torn off.

It clearly looks like a return to me. I was planning on taking it for a PA but I dont think that I want to keep it now. It looks bad already and I know from having the gathered leather bags, it will only relax more over time.

So, now I have to decide if I want to keep it and try to get the PA bringing it down to around $209 or just return it to FP and get my almost $400 back. Or trade it for the Aubergine. I just don't think that this bag is worth the even $200 that it would be at outlet price.

Oh yeah, LAST WEEK, I ordered the Sun canvas sneakers in the online sale to match my tote. I ordered a 6.5. I got them, the box says 6.5 and the shoes say 6.5 but when I tried them on, they look like they are about an 8.5! I am about to be done with Coach.

Sorry there are no pics but I think any of you that own a gathered leather bag know how bad it looks. I was just too upset to take pics!

Yikes! Any pics of this disaster?

 

[tnsweetness]

 

[tnsweetness]

Here are a few pics with my phone. I had a dr appt so I snapped these quickly. I think you get the idea!

 

[nc.girl]

I'm so sorry, tnsweetness. I understand how disappointed you are, and I would be too. I would do as CFC09 said; go show your nearest FP store what you received. I'd also call JAX, and get someone's email address there so that you can send them pics too. There is just no excuse for you receiving something in the shape that you described, and having to pay FP for it to boot. JAX needs to know that sending stuff like that out will do nothing but cause them to lose customers and get a bad reputation. You might even get lucky and get a coupon or gift card for your troubles, if you're even still interested in Coach after all this.

ETA: Just saw your pics. IMO, the bag you received should've been considered defective and should never have been sold at FP. I think we all know that that's definitely not how that bag should look.

Someone should be reprimanded for letting that go out.

I agree. How in the world did someone miss the grease on the dustbag? I think every item that goes out should be fully inspected before it's boxed up, and it's just hard to believe that no one noticed the grease or at least had the decency to put a new dustbag on the bag.

 

[MedtechCarol]

Totally UNACCEPTABLE!!

WTFrack is going on w/Coach lately....seriously guys get your act together. My hubby picked up a Louisa for me from the outlet I had to return b/c it was rubbed on the corners....like someone used it and returned it and they took it back...seriously?!?!

Now as far as your bag goes....dang it's gorgeous and I hope you can get a PERFECT one representative of the cost Coach charges for the bag......once again you have beautiful taste. Keep us posted, and do a reveal if you get a new one!!! That bag is totally worthy of purseporn!!

 

[kdennis]

You need to call JAX and tell them the condition the bag was sent and how disappointed you are. Decades ago, when Coach was made in the USA, I never heard any complaints, not ever. But I, too, have had my problems with today's Coach.

 

[ChristinaDanise]

Oh hell no...That needs to go back ASAP.

 

[Fab Fashionista]

Such a pretty color. I am glad you did such a good inspection; that is unacceptable!

 

[tnsweetness]

What a let down! Doesn't anybody look at this stuff before they ship it????!!

Nope...doesn't look like it.

It was a return. Mine was a floor model and the leather is more relaxed than my aubergine or graphite but the rest is perfectly fine

This is my 5th gathered Sophia. The leather on this one is VERY CHEAP looking. It is very thin and is NOTHING like my older ones which are the old style Sophia. This isn't just relaxed, the gathers are NON EXISTENT!

I'm sorry this happened to you. I know how disappointing that can be. You'd think people would look it over before they toss it in the box and slap a shipping sticker on it. I guess they figure no one will really care and won't send it back. I hope this gets resolved.

They don't care. If they were paying their hard earned money, they would probably not be carrying this mess of a bag they sent to me.

girl run to the store and return those pics are a mess - that bag looks a mess
they would get a piece of my mind.

I would take to a FP store and let them know what was shipped to me -at FP price..really ppl

Yes, that is where I am taking it to, FP.

I just watched last week's Project Runway, and the challenge started in MK's flagship store in NYC - I spied some gorgeous bags in some gorgeous colors....

MK has some GORGEOUS bags! I have 3 and the leather on them is far superior to ANY Coach bag that I have.

I am so sorry to hear this. I hope they go above and beyond to make it right. If you must find therapy with MK, post pics in the non-coach thread so we can all delight in your great taste .

I definitely will. I am going to look at the new Fall catalog that I just received and see if there is anything that catches my eye.

Nope..... maybe you should move on?

Yes, sadly I think I should...

Oh no, I am sad to hear this. Mine is out for delivery. I hope it is not messed up especially since I specifically asked if anything was wrong with it. I have a graphite one and it is gorgeous. Hope you find something great at MK.

I hope yours is OK...Mine looks like a joke! I also have the Graphite and it does not look anything like this POS! lol

 

[tnsweetness]

Terrible! Return immediately! I know the feeling of getting ready to take pics & then being so disappointed ya don't - except mine was just not liking the bag vs it being a mess and falling apart!

Yes, it is quite the disappointment to open up a $500 bag and it look like it has been drop kicked before you even get it outta the dustbag!

I am so sorry, how disappointing! Grrr - I hope you can find something else that will make you very happy!

I am sure I will find something else to fill the void! Thanks!

Someone should be reprimanded for letting that go out.

I agree...the more I look at it, the madder I get!

I'm so sorry, tnsweetness. I understand how disappointed you are, and I would be too. I would do as CFC09 said; go show your nearest FP store what you received. I'd also call JAX, and get someone's email address there so that you can send them pics too. There is just no excuse for you receiving something in the shape that you described, and having to pay FP for it to boot. JAX needs to know that sending stuff like that out will do nothing but cause them to lose customers and get a bad reputation. You might even get lucky and get a coupon or gift card for your troubles, if you're even still interested in Coach after all this.

ETA: Just saw your pics. IMO, the bag you received should've been considered defective and should never have been sold at FP. I think we all know that that's definitely not how that bag should look.



I agree. How in the world did someone miss the grease on the dustbag? I think every item that goes out should be fully inspected before it's boxed up, and it's just hard to believe that no one noticed the grease or at least had the decency to put a new dustbag on the bag.

Yes, anyone who owns a gathered bag knows this is ridiculous. I am taking it back.
As far as the grease in the dustbag...who knows? It is just unbelievable they would sell something like this and wrap it up in a grease covered dustbag!

Totally UNACCEPTABLE!!

WTFrack is going on w/Coach lately....seriously guys get your act together. My hubby picked up a Louisa for me from the outlet I had to return b/c it was rubbed on the corners....like someone used it and returned it and they took it back...seriously?!?!

Now as far as your bag goes....dang it's gorgeous and I hope you can get a PERFECT one representative of the cost Coach charges for the bag......once again you have beautiful taste. Keep us posted, and do a reveal if you get a new one!!! That bag is totally worthy of purseporn!!

So sorry about your Louisa. I have no idea who is looking over these bags.
I don't think I want another. Not unless there is a FP store near me WITH MORE THAN ONE that I can choose from! It is a gorgeous bag but after this fiasco, it just makes me sick to look at it.

You need to call JAX and tell them the condition the bag was sent and how disappointed you are. Decades ago, when Coach was made in the USA, I never heard any complaints, not ever. But I, too, have had my problems with today's Coach.

Oh hell no...That needs to go back ASAP.

Such a pretty color. I am glad you did such a good inspection; that is unacceptable!

Yes, this is definitely going back. I may call but I honestly dont think it will do any good. This just seems to be an on going problem that is getting worse and worse.

 

[pdxmatts]

A FP bag? Are you kidding me? I'm so sorry. You are to sweet to have this happen to. What a total let down.

 

[tnsweetness]

A FP bag? Are you kidding me? I'm so sorry. You are to sweet to have this happen to. What a total let down.

Yep...a $411 dolla heffa...
Thanks for your concern Doll, I am sure I will find something else!