Ever had a Coach bag break?

[alohamariss]

I'm so disappointed! I've been obsessed with Coach bags for about 4 years now and they've always been great quality-wise. I usually buy my bags from the retail stores and the first one I ever got (for my birthday actually ) is almost 4 years old and it looks brand new! I made my first outlet purchase this summer in July and it was a large pink soho bag. Last month while shopping the seams just kind of burst and part of the handle came out because the stitching fell apart. I could not believe it!! I had the bag for slightly less than 2 months and it just broke so easily. I don't understand why because I didn't even have much in it other than my wallet and cell phone so it wasn't like it was very heavy and couldn't handle what was inside.

I wanted to return it or at least see what the people at the outlet would say but unfortunately I bought it in NY and now I am out in Hawaii for college and won't be back home until December. This is terrible, I loved that bag too!

Has anyone ever had a problem like this with a Coach bag?

 

[Pursefanatic85]

You can call Coach & send it in for repair. If they can't repair it & the bag is still available they will just give you a new one, if not they will send a 40% or 60% coupon off your next bag (I'm not quite sure really what % off you get)If you do send it in for repair just call them first so they know your bag is coming & they will tell you what to do.

 

[kallison]

yeah, they'll stand behind their work. flukes happen.
just give them a call and see what they can do.

 

[sprinkles]

Take it to one of the Hawaii stores, I know they are a little different than the normal stores but they should still be able to send it in for repair AND not charge you shipping for that.

 

[alohamariss]

Great, thanks everyone! I would need my receipt though, wouldn't I? I'll have to have it sent to me from NY I guess.

 

[shelbell77]

When my mom's bag broke they were able to pull up her receipt in the computer...and she didn't even buy the bag at the store we went to about it.

 

[Melissa71]

My sister had a zipper split on a coach bag, about 9 months after she bought it. They sent her a brand new bag.

 

[reddianasaur]

I have had my Chelsea Optic start to unravel at the handle and I called coach and I am shipping it to them and they are fixing it for no charge due it just came out in August I have only had mine since september.

 

[alohamariss]

Oh really?? Did you need a receipt or was it ok just to send the bag in?

 

[LivinLuxuriously]

Yes, my coach bag broke in august after only getting it in april. I sent it back then and just got it back last week. I missed it so much!

 

[LivinLuxuriously]

Oh, and here's the link to my ordeal with dealing with Coach, etc:
http://forum.purseblog.com/coach/my-bag-broke-40764.html

 

[SinCitySista]

My zipper broke on the very first Coach bag I had bought, but I had sold it to a buyer on eBay and gave her my original receipt so she could get it fixed. I had it for a few years and carried it a lot but I'm sure she got it fixed because if she couldn't I know she would of contacted me.

 

[alohamariss]

Oh, and here's the link to my ordeal with dealing with Coach, etc:
http://forum.purseblog.com/coach/my-bag-broke-40764.html

That's what happened to mine! The part where the leather strap was stitched to the metal ring just kind of busted. Maybe a bunch of them were faulty? I just didn't understand because I really didn't use it too many times and I never weighed it down with lots of things in it or anything.

Well this thread is making me feel better that these things do happen (more often than I thought since I've had such good luck with my older coach bags) but at least there's a way to fix it!

 

[reddianasaur]

Oh really?? Did you need a receipt or was it ok just to send the bag in?

My bag was gift, so I don't have a receipt but I was told what to write in a note and they will for-go the $20.00 fee since I have only had my bag a month. I am going to ship it this weekend.