I know I'm probable going to get slammed for this, but the level of LV customer service sometimes bothers me, as I feel it is often subpar with much lower priced brands like even Coach or Cole Haan. That is, I'm talking more about the corporate policies as I know individual SA's can and often do above and beyond. For example, I feel the 14 day period for a return is too short. I have always been able to get store credit at the other brands even without a receipt as long as it was still in new condition. I know part of it may have to do with authenticity issues. And yesterday, I had ordered over 1k in products that were not in stock and they were going to charge me $10 to ship unless I picked up in the store. I've always gotten free shipping from Coach/Cole Haan if the item wasn't in stock. I was told that LV charges shipping unless your purchase is over $3k, recently raised from $2k (I got free shipping with my mirage speedy). I would think that if your customers spend that much money, waiving $10 shipping seems like a fair gesture? And please don't slam me, and tell me to leave LV (as I've seen some replies in other members' threads), I still love LV products, and own several bags and starting out on accessories too, but sometimes I wonder why their customer service should be lower in many cases than much lower tiered brands? Do any of you ever feel LV customer service could be better for what you're paying? Anyway, just my thoughts, thanks for listening.