has anyone used them recently?
Any feedback or review you can share?
Their website has stated that they normally had a 48 hr turn around time. Almost the 48 hr timeline but I still have not received the Cert of Auth/feedback.
I used them last year just once and had a great experience. They responded fairly quickly, within a day. I also chatted with them for several days to understand how in person authentication works. It's odd that they have not responded in days. I would just send a follow-up tomorrow morning. Weekend may also not count as part of the 48 hours.