My purchase from fashionphile just arrived but the box was very damaged during transit. The Epi Neonoe bb was also dented. I pushed it out but can still see the crease. Will this go away naturally or is it permanent? Should I return?
Epi help please!
- Thread starter LVFloridagirl
- Start date
I have epi pieces and I'd say that won't come come out. I'd return. 
My last two deliveries from FP were packed in what looked like damage/reused boxes. I have no problem with recycling, but the last box was so bad, the shipping carrier argued to reship my item. I made sure to reinforce with tape as the structure was floppy.
FP should invest in strong box, like the ones Amazon ships in. Those boxes can be used many time.
FP should invest in strong box, like the ones Amazon ships in. Those boxes can be used many time.
Thank you! I took your advise and they had me send photos while I was on the phone. They’ll get back with me on options & may offer to credit some $$ back to me. But if it’s permanently damaged, that may not be a good option.
Épi is very durable, can withstand snow, rain, scratches. But the only thing that can defeat its beauty is heavy bending. The classic Épi Speedy was practically discontinued because of it. Opening them wide caused deep creases on the front panels. Same with all Épi bags that are 'soft' designs.Boo! I was afraid if that. So it won’t get better?
Thank you for replying.
This strong dent is unlikely to go back to 100% again. I'd ask for a refund.
Perhaps the grooves on the Epi disguise it a bit? I do agree with previous posters, I would return. I have a Preloved vintage Epi Noé which had clearly been stored a bit squashed during its time. I have stuffed it when stored and continually shaped the area when I use it to try and retrain the leather somewhat. The original crease hasn’t disappeared.
One more question: this bag retails for $2100; if fashionphile offers to reduce the price due to the damage, how much is a fair price for it now? Or should I just return & be done with it...?
I'd return, no discount. Marks will happen eventually, but those will tell your story. This is just a FedEx story all over the leather.
So sorry to hear this happened. I would definitely return it. Definitely agree with the others
Thank you again! Soooo, What are your toughts on this Epi Neonoe bb...??
thinking of exchanging my damaged indigo one for this. It’s prettt but there’s a lot of colors going on here! Haven’t seen in person - Like or pass?
