I read an earlier post about the reply from Coach when asked why the shopper did not get a PCE invite. I just have to say that their reply from Coach was making me scratch my head!
I have one email address that I used the first time I went to the Coach store and made my first purchase. After that I updated my email address with them to my primary and I use it every time I buy something. That updated address gets NO email from Coach. I still get the emails in my older address. I have also used 2 other email addresses just to sign up for emails on that form listed at the Coach website. So I have 4 email addresses listed with Coach. The 3 email addresses I never give them received ePCE invites listed with my name on them. Go figure!!
I clicked the link in a Factory email that you can sign up for emails from Coach and used my work address. Now my work address gets the Factory 20% off emails!
It boils down to the address I give all them time when I shop gets nothing, the 3 addresses that signed up online for information get ePCE and the one email address that just signed up from a Factory email link gets the 20% off promotions. Every email address I have given them has my real name and physical address exactly the same.
um, ok...can you make sense of their marketing???
In case anyone is interested, I use GMail and the addresses that I don't use on a daily basis are set up to auto forward all email to my primary address. I love GMail!
I have one email address that I used the first time I went to the Coach store and made my first purchase. After that I updated my email address with them to my primary and I use it every time I buy something. That updated address gets NO email from Coach. I still get the emails in my older address. I have also used 2 other email addresses just to sign up for emails on that form listed at the Coach website. So I have 4 email addresses listed with Coach. The 3 email addresses I never give them received ePCE invites listed with my name on them. Go figure!!
I clicked the link in a Factory email that you can sign up for emails from Coach and used my work address. Now my work address gets the Factory 20% off emails!
It boils down to the address I give all them time when I shop gets nothing, the 3 addresses that signed up online for information get ePCE and the one email address that just signed up from a Factory email link gets the 20% off promotions. Every email address I have given them has my real name and physical address exactly the same.
um, ok...can you make sense of their marketing???
In case anyone is interested, I use GMail and the addresses that I don't use on a daily basis are set up to auto forward all email to my primary address. I love GMail!