I'm so sorry this happened to you! This story perfectly sums up all that is wrong with ebay...ebays new selling policy based on the ratings you receive is crap. I sold a bag which the buyer wanted me to ship to a unconformed PO Box. I stated I would not ship, opened a claim with ebay. Buyer would not agree to my request to cancel the transaction, so ebay charged me the final fees, even though I did not ship and buyers money was returned instantly. Buyer then went and left me negative feed back as well as horrible ratings on the 5 star thing. Now I can't sell anything until my rating reaches a their limit to sell. How am I to achieve that rating when I can't sell anything now. My feedback was 100% until this transaction. I tried to file out a claim to remove this feedback but ebay said no. I will never sell again, even if I were given the opportunityto sell on ebay.
This should be a good read.Stanford business professors Thomas Heller and David Victor ARE in fact finishing up a case study about ebay's changes and present predicament, due out Q1 2009. It ought to be a doozy.