I have been searching high and low for a Chanel square mini but was not able to find one from retail stores. So I turned to ebay. The pics from the listing weren't clear, so I asked for more pics. The seller provided more pics but they were all dark. She said she's not good at taking pics and it's hard to take pictures with one hand while holding the bag with the other hand. Anyways, out of desperation, I believed all that and decided to make the purchase. (I feel very silly as typing out all these). She also asked me to take the transaction off of ebay and text her on her phone but I refused (very glad I didn't). I received the bag last night and the front color of the bag doesn't match with the CC logo tab and the rest of the bag (see pic below). The discoloration is very obvious in person. I contacted the seller immediately. She responded that's not her bag and that I have changed the camera settings or done something to the pictures. After a lot of back and forth, she said she will take the bag back but I have to pay for shipping. I called Ebay for some guidance and they said the seller should send me the prepaid label and if we can't agree then they will step in after 3 business days.
My question is should I wait for ebay to step in and resolve this? Or should I go ahead pay for shipping and send the bag back? My biggest concern is what if she received the bag and claim that it's not her bag and won't process the refund. She's already saying that the pic showing isn't her bag. Please tell me what I should do to ensure that I will get my money back as this is not a small purchase for me. Thank you so much!
My question is should I wait for ebay to step in and resolve this? Or should I go ahead pay for shipping and send the bag back? My biggest concern is what if she received the bag and claim that it's not her bag and won't process the refund. She's already saying that the pic showing isn't her bag. Please tell me what I should do to ensure that I will get my money back as this is not a small purchase for me. Thank you so much!