I think this is another instance where ebay gave you bad advice.Hi,
I recently sold a LV bag, the transactions is smooth and when she received my purse , today is this the message I get from her.
We received the bag on late yesterday,The bag is not an authentic Louis Vuitton. There are no Louis Vuitton markings on the bag nor the strap and buckles and the lining on the inside is not correct.
The bag is being returned to you for a full refund.
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I called eBay and eBay says it's in my favor as she violate the eBay agreement as she didn't open a dispute . And I am pissed because I have proof of purchase the bag and I won't be selling fake items in eBay because I don't do fake.
When I call paypal , they say if she claim the refund from her credit card company assume she use credit card , then eBay and Paypal can't protect me because the buyer goes thru 3rd party.
Now I haven't received my purse yet as I don't know if u will get the right purse as I send her. View attachment 2669284 View attachment 2669285 View attachment 2669286
Those are the purse I sold her .
IMO, the buyer did you a favor by not opening a dispute. If she opened a SNAD dispute, it would be accusing you of selling a fake and a counterfeit ding on your account can limit or prohibit your ability to sell designer items. (It doesn't matter whether the buyer is right or wrong in her allegation.)
My advice is to tell her to return the bag in the condition sent and you'll give her a refund.
The listing just ended on June 24 so I doubt that she's been using it. Perhaps she has buyer's remorse or perhaps she believes it's fake.
If she simply needs reassurance, refer her to the authenticate this LV section of TPF or have her spend $7.50 to have a professional authentication from A4U.