Need help, if anyone can. I'll try to be brief, but it's still long. I sold a Chanel bag on eBay on Dec. 11th. Shipped overseas to London the next day. Buyer contacts me about shipping date as it was to be an X-mas gift and not yet received. She selected airmail parcel post, so I apologize but tell her there are no time guarantees with that shipping method. She contacts me again on Jan. 9th, requesting a refund as bafg is still not there. I call international customs the same day and am told they attempted delivery that same day (coincidence? doubt it) but they were unable to deliver (couldn't give me a reason). I contact her with the good news that it is there and they will re-deliver the next day. I never hear from her again, until receiving a message today from Paypal that she is trying to get a chargeback with her credit card company. They freeze my funds. Unfortunately, I have insured it, but, I have no online tracking number (I know, my fault for not thouroughly reading the seller protection policy), so chances are she will get her refund and she has kept my purse! I know she has it because I called international customs and they have a signed record of her receiving it on Jan. 10th at 8 am. This does not help me with Paypal though, because it's not trackable online, only if you call. (UGH! ) My question is this: Is there any way to file an international mail fraud case against her? I'm fairly certain you can file one for such matters for domestic mail, but am lost on international cases. Has anyone else had a similar problem? How did it end? Sorry for the super long post, but I am seriously fuming right now. Thank you in advance for any suggestions / advice. I apologize if this is not in the appropriate place.