Hello ,
I have had many successful purchases on ebay and have just had my first MAJOR disappointment and need your help on how to deal with it!!
I bought a Brand New Fendi Peekaboo with python lining for $3,400 inclusive of shipping.
The dimensions under item specifics in the listing were:
Bag Length: 15.75
Bag Height: 10.2
First thing I did was authenticate it on TPF and was told to request specific pix from the seller to make sure that it is 100% authentic which I did and was then told that it was authentic.
Next thing I did which I terribly regret was sell my Brand New Fendi Peekaboo with python lining in grey as the one on ebay was in purple (a color I personally prefer). I sold it for less than retail and was willing to pay a premium for the purple one.
I then asked the seller to confirm that the bag listed was the larger of the 2 Peekaboo sizes and told her that I have measured mine up and it was around 16x12 mentioning that I would only want the larger of the two. The seller then responded confirming that the bag was 15.5 which I took to mean that yes it was the larger of the 2 as the small is in no way close to 16.
We then agreed on a price and I made my best offer on ebay that was accepted and the auction was closed on the 19th of Aug 2011.
The bag was then shipped from Canada on the 21st even though the listing says the item location is East Coast, United States (Buyer had already mentioned that item was being shipped from Canada and I didnt think at the time that that mattered).
Given that I am an international buyer, I received the bag on the 11th of Sept opened the box to find that the bag was the SMALL size and only measures 12 x 9.
I immediately contacted the buyer stating my disappointment and telling her that given the situation I would like to return the bag. Her response:
Look at ebay's handbag measurement guide. You will understand how to measure handbags. We followed ebay's measurment guide. This bag is made by Fendi and they decided the measurement. We responded to your every single email with detail pictures and all details that you asked for. It is inconvenient for us to get the bag back. However, if you really want to return the bag, we can accept it eventhough return is not accepted. You have to carry both way shipping plus 20% restocking fee as the bag has become a returned item and not brand new anymore. There will not be any other negotiation. Thanks.
I dont know what to do now, I have never been in this situation before and certainly do not accept paying a 20% restocking fee!!!
Pls help :cry::cry:
I have had many successful purchases on ebay and have just had my first MAJOR disappointment and need your help on how to deal with it!!
I bought a Brand New Fendi Peekaboo with python lining for $3,400 inclusive of shipping.
The dimensions under item specifics in the listing were:
Bag Length: 15.75
Bag Height: 10.2
First thing I did was authenticate it on TPF and was told to request specific pix from the seller to make sure that it is 100% authentic which I did and was then told that it was authentic.
Next thing I did which I terribly regret was sell my Brand New Fendi Peekaboo with python lining in grey as the one on ebay was in purple (a color I personally prefer). I sold it for less than retail and was willing to pay a premium for the purple one.
I then asked the seller to confirm that the bag listed was the larger of the 2 Peekaboo sizes and told her that I have measured mine up and it was around 16x12 mentioning that I would only want the larger of the two. The seller then responded confirming that the bag was 15.5 which I took to mean that yes it was the larger of the 2 as the small is in no way close to 16.
We then agreed on a price and I made my best offer on ebay that was accepted and the auction was closed on the 19th of Aug 2011.
The bag was then shipped from Canada on the 21st even though the listing says the item location is East Coast, United States (Buyer had already mentioned that item was being shipped from Canada and I didnt think at the time that that mattered).
Given that I am an international buyer, I received the bag on the 11th of Sept opened the box to find that the bag was the SMALL size and only measures 12 x 9.
I immediately contacted the buyer stating my disappointment and telling her that given the situation I would like to return the bag. Her response:
Look at ebay's handbag measurement guide. You will understand how to measure handbags. We followed ebay's measurment guide. This bag is made by Fendi and they decided the measurement. We responded to your every single email with detail pictures and all details that you asked for. It is inconvenient for us to get the bag back. However, if you really want to return the bag, we can accept it eventhough return is not accepted. You have to carry both way shipping plus 20% restocking fee as the bag has become a returned item and not brand new anymore. There will not be any other negotiation. Thanks.
I dont know what to do now, I have never been in this situation before and certainly do not accept paying a 20% restocking fee!!!
Pls help :cry::cry:
