Hi all, I just need to bounce this off someone and this place seems just full of great info - Anyway, I just sold a Banana Republic XL Pocket Tote for $349. I advertised as having been used once but still in new condition, which it truly was! My husband bought me a Kooba Marcelle for Mother's Day and I just didn't think I'd end up using the BR tote very much. It was a hard decision for me, because I really LOVED this bag -but it was just too similar functionally to my Marcelle. Soooo, I lovingly wiped this bag with leather conditioner, wrapped it in it's dust bag, then white tissue and mailed it off. Now the buyer is complaining that it has 2 small ink spots on the outside and a scuff mark! She's asking for a refund even though my ad clearly states I don't do refunds. I'm worried that maybe she ruined the bag just to get a refund?!! My sister saw the bag before I mailed it and almost purchased it from me because it was so pretty (she decided it was too much $$$ for her at the moment). The pictures I took of the bag were just before I listed it and there simply was nothing on the bag! I'm not sure how to handle this. I want to be fair but I'm afraid she's scamming me and I'm going to get a ruined bag back from her in the mail. What should I do? I actually had a lot of activity/questions on my listing, but I truthfully just don't want to deal with selling again. I don't think I like eBay .