I've got an item not received issue, and I'd like some advice on how to proceed. I bought an item for $300 on 12/6, seller shipped in less than 72 hours later.
Tracking information shows the item out for delivery on 12/16, and that's the last activity. It's being sent to my PO Box, so Out For Delivery still means it never left the post office branch it was coming to. DC does not show Delivered. I've not received the package, and $300 is just a bit much for me to shrug and blow it off. The post office manager says it's not her problem, that it was probably delivered, but not scanned in. I told her I didn't get it, and they said they'd look for it, but no luck. (this is the same post office where I was delivered an eBay package addressed to someone in Tulsa, OK. I live in another state entirely).
What do I do? The post office says they can't find it, it isn't delivered, I don't have it, but the seller clearly got SOMETHING all the way to my post office. I don't know what to do next. I hate to open an INR claim when the seller seems to have acted in good faith. But I don't want to lose $300 either. The seller did not insure the item.
Tracking information shows the item out for delivery on 12/16, and that's the last activity. It's being sent to my PO Box, so Out For Delivery still means it never left the post office branch it was coming to. DC does not show Delivered. I've not received the package, and $300 is just a bit much for me to shrug and blow it off. The post office manager says it's not her problem, that it was probably delivered, but not scanned in. I told her I didn't get it, and they said they'd look for it, but no luck. (this is the same post office where I was delivered an eBay package addressed to someone in Tulsa, OK. I live in another state entirely).
What do I do? The post office says they can't find it, it isn't delivered, I don't have it, but the seller clearly got SOMETHING all the way to my post office. I don't know what to do next. I hate to open an INR claim when the seller seems to have acted in good faith. But I don't want to lose $300 either. The seller did not insure the item.