Ok ladies I need your help! I purchased an item on March 4th via eBay from RJConnect. The seller has a layaway plan so I finished my last payment in July. I finally received the bag, and it had a nick on the bottom. BTW the item is a Navy Chanel Patent. In any regards for the amount I paid that nick was unacceptable. Boy do I wish I was not so anal about the nick, because the seller refunds me $1000 made via credit card on Paypal but tells me the remaining amount $1500 has to be applied towards a credit. My response no I would like my remaining money in cash. Well this morning I woke up to a nasty email. Please read below . Email I sent to them July 29, 2007 RJC Designers Dear Randi Halem, Richard, and Mrs. Halem: Re: Navy Chanel Patent purchased on eBay Please read my response in regards to your email. As you knew the bag was a limited edition and no matter what they thought, they do not have any. Yes, the bag was rare but there are still Navy Patents out there. They may be harder to find, but there is one out there I'm sure. I asked you numerous times where you made the purchase and you totally had no respect for my question, because I could have possibly helped in locating one. Therefore I allowed you to make contact with your representative who informed you there were 4 Navy Patents left. So yes I truly put my faith in you, and took your word for everything. I allowed 2 weeks to pass, because truthfully the stress of this all is not worth my sanity. I have no way of knowing that no matter what they thought there were none left. I'm not a Chanel employee. I was your Customer! I know you received exactly what was promised and what was sent back, was not how you received it from me. I don't know what you sent, but I know what I received. How many times do we have to go through this? You are the seller, I'm the customer. Do you get thrills out of torturing your customers. The only nice person I have dealt with is Richard. He seemed to be thorough in his response, and he put my mind at ease. This is why I did not email you every day concerning the New Navy Patent your company found through Chanel because once again I took your word again that the bag was "found." Basically the story goes like this I purchase a bag from you, pay you off, I receive the bag, inspect it and immediately find a flaw. You come back with I will check with this person and that person, how your partners knew I was a problem, etc. There are several inconsistencies. You ensured me that the bag did not have a flaw once it left, and again stated you found a bag and it would ship. Both have proved to me incorrect! All the emails I have tell the real story! I sent the bag back, you tell me you are concerned and will check it out before accepting it. Once received you confirm that Chanel has found a new bag, and they were supposed to expedite shipping. I thought we were making progress and remaining professional. I was happy that we was finally getting through this with a Brand New Chanel Navy Patent including contact info from Chanel Rep. It took for me to email you regarding this bag for you to respond with this email??? You have received your PAYPAL payment back and can have a credit toward another item or items which equal whatever other payment you made minus shipping fees. I have now had to involve my husband who knows people in the law enforcement field, and has spoke to several people on what we need to do about this issue if you don't return my money in the form of cash, not CREDIT. He has made a few calls and what you are doing is illegal. I did not pay you in form of a credit, and will not accept partial refund and the rest towards a purchase of another item from you. I did nothing wrong but receive the bag, email you my findings, send the bag back. You have the bag, which I'm sure has been returned to Chanel. This means you have a Chanel credit, or made a purchase of a new item to sell on eBay. So at this point we can go about it one or two ways. This entire transaction has been a nightmare. I will not allow you to make my decisions for me in regard to MY Money! I have everything that I need to prove that you are legally responsible to return my money the way it was given to you which was not in form of a credit. Again I think to myself if I have been such a horrible client for you why would you want to continue to deal with me. What is the point of all of this. The bag was defected, according to you, you saw nothing on the bag, according to me there was a nick which I was not happy with. Why do I have to do business with you when you have obviously dealt with Chanel and returned the bag? You either have a credit or refund from Chanel. In a court lf law I'm sure you would be asked the same question! Is this all about you making money by inflating your prices on Ebay? I really don't understand why you are making this process Hell for me????????? I am not an investigator but know what you did was wrong and am sure that one day you will try and get away with something like this with the wrong person or company. I'm not an investigator either, and did nothing wrong. My feedback speaks for itself. I'm a nice person. I'm not on ebay to make money or accuse people of doing things. I know that if this situation happened to me as a seller that I would have gone about it in another way. As a powerseller on ebay you have more to lose than I do. I don't make money on ebay you do. You don't have current items. Most of your items have gone on sale, then you sell them on ebay on a markup. The only reason why I purchased from you was because you had a hot current item, which was the Navy Patent. Why should I have to accept a credit to purchase an outdated Chanel item or shoes which I may not know my size and again be disputing with you. The current Chanel items are the Chanel Clutches, and Rock n Chain which none of them interest me. I don't buy old Chanel ... Sorry! I have done my research and ready to do what I have to do for this to be over. I have all the emails you sent, cashed checks, returned money receipt from Paypal, pictures of the bag, ebay auction, etc. So I will leave the decision in your hands. You can find me exactly what I paid for which is a BRAND NEW NOT DEFECTED NAVY CHANEL PATENT OR REFUND THE REMAINING $1499. AGAIN A CREDIT IS UNACCEPTABLE THAT IS NOT WHAT I BID ON IN THE AUCTION! Did you know as a seller that ebay is a binding contract for you as well? I bid on a Navy Chanel Patent with the intentions of receiving the bag in perfect condition. Once you received and signed for the bag, you acknowledged acceptance of the item which requires a refund of what was paid. Nothing similiar or like it! I rather take a credit from Chanel. So credit from Chanel, Saks, NM, or a refund $1499! You can e-mail me with the item number or numbers and before shipping will verify what is being shipped. This will not be necessary, because I choose not to go this route. 1. My mental state with you has been an emotional roller coaster. I will not risk buying another defected item and going through this all over again.