This is my first eBay case ever, I would like to share with my fellow TPFers~
Will try long story short: I bought an bag with description "No bad smell, No smoking house" and "Handles :good condition.Light dirt". But it comes with strong smoking smell and several black pen marks on the handle.
The pen marks was underside of the handle so it didnt bother me that much, so I contacted the seller about the smoking smell only, here is the timeline:
4/5: I emailed sller about the smoking smell, seller denied.
4/6: I provided seller pics of the pen marks on the handle, seller didnt get back to me.
4/9: I emailed seller again since he didnt response my email for 3 days, he said he would answer during that day but he didnt.
4/14: After 5 days of seller said will answer during today, seller still didnt, and it has been 10 days since I first contacted him, he still didnt provide any apology or useful answer. I contacted him again. After I contacted him again on this date, he said he accepts return, but I dont think I should pay the return shipping because all this inconveniences are due to his mis descriptions. And I happened to like this bad enough, so I said I would like to return on his cost of shipping or some compensation.
4/15: He was being rude and denied all his mistakes, so I opened the case.
Screenshots of our communication in the case, oh I am still feeling very offended while going through this... please read according to the time cuz it was upside down in eBay and with my screenshot it is kinda misorder.. and hopefully pics are clear enough...
This is my first purchase from them, I bidded confidiently with their high rating. Of course I will never buy from them even if he didnt say that, but he required me to not leave any feedback makes me wonder how their high rating percentage comes (maybe cuz they required all buyers with an issue with them not to leave feedback if they want their refund?). LOL
Will try long story short: I bought an bag with description "No bad smell, No smoking house" and "Handles :good condition.Light dirt". But it comes with strong smoking smell and several black pen marks on the handle.
The pen marks was underside of the handle so it didnt bother me that much, so I contacted the seller about the smoking smell only, here is the timeline:
4/5: I emailed sller about the smoking smell, seller denied.
4/6: I provided seller pics of the pen marks on the handle, seller didnt get back to me.
4/9: I emailed seller again since he didnt response my email for 3 days, he said he would answer during that day but he didnt.
4/14: After 5 days of seller said will answer during today, seller still didnt, and it has been 10 days since I first contacted him, he still didnt provide any apology or useful answer. I contacted him again. After I contacted him again on this date, he said he accepts return, but I dont think I should pay the return shipping because all this inconveniences are due to his mis descriptions. And I happened to like this bad enough, so I said I would like to return on his cost of shipping or some compensation.
4/15: He was being rude and denied all his mistakes, so I opened the case.
Screenshots of our communication in the case, oh I am still feeling very offended while going through this... please read according to the time cuz it was upside down in eBay and with my screenshot it is kinda misorder.. and hopefully pics are clear enough...
This is my first purchase from them, I bidded confidiently with their high rating. Of course I will never buy from them even if he didnt say that, but he required me to not leave any feedback makes me wonder how their high rating percentage comes (maybe cuz they required all buyers with an issue with them not to leave feedback if they want their refund?). LOL
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