Ebay Help....

Peaches23

Peaches23

Member
Jun 25, 2007
1,239
0
#1
Ok so here's the deal... I purchased this item from ebay and got it today...see listing 260192605205... and the purse that they sent me is the SMALL Chelsea
measurements as follows:
18 3/4" strap
8 1/2" drop
9 3/4 (L) x 5 5/8 (H) x 2 3/8 (W)

The purse that I bid on was according to the listing:
21" strap
9 1/2" drop
11 7/8 (L) x 7 3/4 (H) x 2 7/8 (W)

So What Should I do? I sent the the person an e-mail.
:tdown::tdown::tdown:
 
#4
File a "Item Not Received - You didn't receive your item, or you received an item that was different than described" via eBay. You could find this option under Security Center. The seller has to respond, otherwise your money will be refunded.
 
#5
lovemyangels said:
File a "Item Not Received - You didn't receive your item, or you received an item that was different than described" via eBay. You could find this option under Security Center. The seller has to respond, otherwise your money will be refunded.
Click to expand...
What a great idea! That'll force a response, won't it?
OP, let us know how this works out.
 
#8
She will show delivery. It doesn't matter if a widget or a penny was in the box. She has proof you received it (if she used delivery confirmation).

File a Significantly Not As Described (SNAD) complaint.

I don't know if you can win this because measurements are variable. Make sure you take your own photos with a ruler and show the photos in a photobucket or similar site and put the link to the photos in your statement.
 
#9
noshoepolish said:
She will show delivery. It doesn't matter if a widget or a penny was in the box. She has proof you received it (if she used delivery confirmation).

File a Significantly Not As Described (SNAD) complaint.

I don't know if you can win this because measurements are variable. Make sure you take your own photos with a ruler and show the photos in a photobucket or similar site and put the link to the photos in your statement.
Click to expand...

Brilliant idea.
That sort of thing makes me so mad!!
 
#10
Do you think it would just be easier to take the item back to coach or macy's and get a gift card to buy another purse? cause i payed 15.00 for shipping at first to ship out the item and if I file a SNAD I will have to ship it back at my expense...correct? so I would be loosing 15.00 more dollars.
 
#11
If you win the claim, paypal will refund your original shipping, but yes you have to pay to ship it back. Not sure about taking it back or not, I do know the SA at the Coach outlet told me they would take anything back, as long as it didn't look used.
 
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