I have been a long time ebayer with 100% positive reviews since 2002. This is the first time I have ever encountering the problem and I really don't know how to deal with it. I request help from ebay dispute resolution center, but they are not too helpful so far.
So I thought the experienced ebayer here can help me with it.
I was selling a Theory Blazer two weeks ago. A buyer from Singapore contacted me about shipping cost, and I quoted her $25 (including S&H) (I only specified it's via USPS didn't say whether it's priority or not). She becomes the highest bidder at the end of auction. I sent her in invoice, but she told me that I should be able to ship it for $13. My response was that I can't do it, and $25 was the quoted price. She should only bid if she can accept the price. I explain.
She suggested if I use some cheap shipping material, I should be able to do it. But I don't want to ship in some cheap envelope that might tear apart before the item got to singapore. (from previous experience). + this blazer is not lightweight at all. I would need to purchase those bubble wrap or boxes to ship it to her, so $25 includes postage AND shipping material.
She emailed a few more times insisting that I lower the shipping cost. I told her why don't we cancel this transaction. We won't write negative comments for each other. Or why don't we go to ebay resolution center trying to solve this problem. But she thinks that I am threatening her when I mention "ebay resolution center". Insisting that if I want to charge her $25, I have to ship it via "priority mail"
If I do ship it out to her, it can't be via priority (it costs $35+ to ship). It will have to be via first class ($16 postage + material). (then she is going to write me a bad review).
She is such a pain in the neck. I know I should just let her go and ship it to her for $13 and eat up the cost so I can have a positive review.
But, at this point, it's a matter of principle that I just rather keep the blazer than selling it to her.
I don't want her to ruin my 100% positive reviews. What should I do?
Why are some people so unreasonable
So I thought the experienced ebayer here can help me with it.
I was selling a Theory Blazer two weeks ago. A buyer from Singapore contacted me about shipping cost, and I quoted her $25 (including S&H) (I only specified it's via USPS didn't say whether it's priority or not). She becomes the highest bidder at the end of auction. I sent her in invoice, but she told me that I should be able to ship it for $13. My response was that I can't do it, and $25 was the quoted price. She should only bid if she can accept the price. I explain.
She suggested if I use some cheap shipping material, I should be able to do it. But I don't want to ship in some cheap envelope that might tear apart before the item got to singapore. (from previous experience). + this blazer is not lightweight at all. I would need to purchase those bubble wrap or boxes to ship it to her, so $25 includes postage AND shipping material.
She emailed a few more times insisting that I lower the shipping cost. I told her why don't we cancel this transaction. We won't write negative comments for each other. Or why don't we go to ebay resolution center trying to solve this problem. But she thinks that I am threatening her when I mention "ebay resolution center". Insisting that if I want to charge her $25, I have to ship it via "priority mail"
If I do ship it out to her, it can't be via priority (it costs $35+ to ship). It will have to be via first class ($16 postage + material). (then she is going to write me a bad review).
She is such a pain in the neck. I know I should just let her go and ship it to her for $13 and eat up the cost so I can have a positive review.
But, at this point, it's a matter of principle that I just rather keep the blazer than selling it to her.
I don't want her to ruin my 100% positive reviews. What should I do?
Why are some people so unreasonable