I wouldn't mind paying the higher fees if they had better customer support. A while back, they promised that they'd stop sending the canned emails. That lasted only a couple months. Now they send them again. When you send something to Trust & Safety, the person on the receiving end does not even READ it. Often a simple problem takes five emails to resolve because the answerer doesn't read (or possibly understand) what you need help with. That is the most frustrating thing to me.