"eBay Authenticate" eBay now competing with Poshmark and TheRealReal for high end handbag sales!
- Thread starter Kay Adefuye
- Start date
I really wish that I would have read this article before deciding to take down my listing on Poshmark for a new Prada Tessuto crossbody bag and send off to eBay Authenticate! What a horrible experience!
Here is the initial email I sent once the listing was posted. The end result was that Terrie, a self proclaimed end all, be all project manager for the program decided to fire me, remove the listing and send my purse back to me.
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Hello,
I sent a PRADA “Papaya” Nylon Quilted Tessuto Impuntu Pattina Crossbody Bag in for authentication recently and have some concerns over the listing.
1 – The title of the listing posted by you is “PRADA Orange Nylon Quilted Crossbody Bag”. No where in the title does it reference “Papaya”, “Tessuto”, “Impuntu” or “Pattina”.
2 – The first four pictures have apparently been edited such that the item appears to be bright orange rather than Papaya in color. If you look at other listings for this same handbag, you will see that this one is far too orange and doesn’t represent the actual color.
3 – In picture 5 showing the inside of the handbag, there appear to be two black threads or something else in the bottom of the bag that make it appear to have significant ink markings inside the bag. It will never sell if someone thinks that the bag has been damaged with ink markings inside the bag.
4 – There are no pictures showing the handbag with the original tags, certificate of authenticity, original box that was included or the dust cover.
5 – I am genuinely concerned that eBay are using a seller who have multiple negative feedbacks citing poor communication, item not as described and shipping to the wrong address and with missing parts. This will also affect the ability to sell the item.
Please advise on what you plan to do to resolve these issues.
Mark
Here is the initial email I sent once the listing was posted. The end result was that Terrie, a self proclaimed end all, be all project manager for the program decided to fire me, remove the listing and send my purse back to me.
—————
Hello,
I sent a PRADA “Papaya” Nylon Quilted Tessuto Impuntu Pattina Crossbody Bag in for authentication recently and have some concerns over the listing.
1 – The title of the listing posted by you is “PRADA Orange Nylon Quilted Crossbody Bag”. No where in the title does it reference “Papaya”, “Tessuto”, “Impuntu” or “Pattina”.
2 – The first four pictures have apparently been edited such that the item appears to be bright orange rather than Papaya in color. If you look at other listings for this same handbag, you will see that this one is far too orange and doesn’t represent the actual color.
3 – In picture 5 showing the inside of the handbag, there appear to be two black threads or something else in the bottom of the bag that make it appear to have significant ink markings inside the bag. It will never sell if someone thinks that the bag has been damaged with ink markings inside the bag.
4 – There are no pictures showing the handbag with the original tags, certificate of authenticity, original box that was included or the dust cover.
5 – I am genuinely concerned that eBay are using a seller who have multiple negative feedbacks citing poor communication, item not as described and shipping to the wrong address and with missing parts. This will also affect the ability to sell the item.
Please advise on what you plan to do to resolve these issues.
Mark
There comes a point in time when you have to let people do their job and have confidence that they know what they are doing. I’ve had great experiences with eBay Authenticate. Unfortunately, I would have probably “fired” you too. You don’t tell people how to do their job, especially in a 1 2 3 manner such as you did. It’s insulting. That plus the fact that the company is doing all the work for you and only taking 10% with no chance of your item being returned to you and no chance of you getting scammed.
I disagree with you regarding ebay authenticate.
There are (now) multiple sellers participating in the EA (Ebay Authenticate) program, but the company @markdownsandmore referred to (Eastvale) has a long list of complaints ranging from the sale of fakes to poor communication to listings that often lack pictures and/or details to authenticate items to listings that don't accurately portray the items.
And those are the exact problems markdownsandmore had with the company.
IMO, Eastvale did that client a favor!
I've seen similar listings from ebay Authenticate sellers. They use a very generic name. Generally they underprice the items, then lower the price when it doesn't sell. The reason it doesn't sell is because they don't title it right, don't describe it right and don't include the pictures necessary for authentication.
I appreciate your comments Cismith but I can’t say I agree. What possible sense does it make to pay another entity 10% to perform a service that is inferior to what I can do myself? The absence of proper tags in the title, poor picture editing, no representation of original tags/certificate of authenticity, poor eBay reputation, etc. I think I have the right to voice my concerns when I am paying them 10%, they are holding my merchandise and are in control of the pricing which they were adjusting downward every other day because it was not selling for all the reasons I mentioned. I am the one losing money, not them.
Actually eBay Authenticate has a great reputation. Have you seen their feedback? They are also getting a ton of great bags.
Interesting that you would say that since the account that was used to sell my bag had several negative feedback and another valet account that I found being used by the program had over 50 negative feedback.
In this thread, @markdownsandmore implies (having posted on the Eastvaleluxe thread) that THAT is the seller who was selling his/her items.
And if that's the seller, the feedback leaves much to be desired:
http://toolhaus.org/cgi-bin/negs?User=eastvaleluxe&Dirn=Received+by&ref=home
And the following is the same seller's previous account on which they acted as a valet seller:
http://toolhaus.org/cgi-bin/negs?User=eastvalestore&Dirn=Received+by
Note that there isn't (any longer) just one seller who participates in the EA program. Some sellers might be wonderful. Eastvaleluxe doesn't seem to be one of the better ones.
Yes, and it's very confusing to have 2 discussions about the same issue in 2 different places!
The biggest issue with this is the lack of insight into the “authenticators”. StockX had a terrible reputation for selling fake sneakers after “authenticating” them for the buyer and using this to mark up their listed prices. They list designer bags on there as well now which is a little iffy to me honestly.
I’ve always felt like you get what you pay for with eBay unless you can really dig through auctions. Just check sold listings on similar authentic models and go from there. It just takes some common sense and research to authenticate a piece from most major fashion houses. Ebay’s just on a cash grab.
I’ve always felt like you get what you pay for with eBay unless you can really dig through auctions. Just check sold listings on similar authentic models and go from there. It just takes some common sense and research to authenticate a piece from most major fashion houses. Ebay’s just on a cash grab.
I would not trust eBay to authenticate anything based on personal experience.