Hi everyone,
My husband's eBay account has been hacked three times since mid-February. The first time, he discovered he was hacked when he was unable to log into his account. I called CS and they were able to restore access.
Yesterday, his account was hijacked for the second time. We called eBay CS around 4PM and re-set everything including his security questions and answers. I tried to change his username, but at the time it said we had to wait 30 days because it was last changed on February 17, 2020. I thought this was strange because although we did call eBay CS around this time, we didn't change his username.
This morning at 6AM, he attempted to log in so that I could change his username and was locked out again. We called eBay CS and everything was changed - email, phone number, first and last name, and they included an Arizona residential home address. He changed his username and updated his personal information. EBay CS thinks the hack is coming from his e-mail, but he's changed his password multiple times and nothing seems to be amiss with his email.
On a whim, I decided to look up his old e-Bay profile just now. Unfortunately, when I type in the old username, it automatically forwards to the new username. This defeats the purpose of changing his username if the perp's automatically forwarded to the new username/profile page. I also saw that someone other than us successfully changed his username on February 17th, which explains why we were required to wait the 30 days to change it again.
I've e-mailed eBay CS about this, but has anyone been able to have eBay stop the username forwarding? Is closing this account and starting off completely new the only option? Is this an internal eBay issue (Is the call coming from inside the house!!!)? Thanks in advance!
My husband's eBay account has been hacked three times since mid-February. The first time, he discovered he was hacked when he was unable to log into his account. I called CS and they were able to restore access.
Yesterday, his account was hijacked for the second time. We called eBay CS around 4PM and re-set everything including his security questions and answers. I tried to change his username, but at the time it said we had to wait 30 days because it was last changed on February 17, 2020. I thought this was strange because although we did call eBay CS around this time, we didn't change his username.
This morning at 6AM, he attempted to log in so that I could change his username and was locked out again. We called eBay CS and everything was changed - email, phone number, first and last name, and they included an Arizona residential home address. He changed his username and updated his personal information. EBay CS thinks the hack is coming from his e-mail, but he's changed his password multiple times and nothing seems to be amiss with his email.
On a whim, I decided to look up his old e-Bay profile just now. Unfortunately, when I type in the old username, it automatically forwards to the new username. This defeats the purpose of changing his username if the perp's automatically forwarded to the new username/profile page. I also saw that someone other than us successfully changed his username on February 17th, which explains why we were required to wait the 30 days to change it again.
I've e-mailed eBay CS about this, but has anyone been able to have eBay stop the username forwarding? Is closing this account and starting off completely new the only option? Is this an internal eBay issue (Is the call coming from inside the house!!!)? Thanks in advance!
