For those of you who have purchased a bag that you might normally expect to have a dustbag, have you found that it depends on *where* you buy it if you get it or not? Or is it just a quirk of some brands (*cough* Coach *cough*)?
I'm peeved with Coach at the moment since both emailing and phoning CS has yet to get me a dustbag for bags that the SA at the factory store said I'd be able to get by calling. I don't have a lot of bags, and to be honest, the first "special" bag I got was a Coach, and was my first experience with dustbags. It was a touch that seemed to say "this item is special and deserves special handling and we CARE about that so here's a dustbag". Even from the factory store - there was a dustbag for bags (and belts!) until recently.
In response to my complaint via email, I was told that bags purchased at places other than their own full price stores didn't come with dustbags (and they included department stores in the "no" category). It would seem unfair to a customer who may have a Saks or Nordstrom's but not a Brand Store (using Coach as an example, but I'd apply this to anyone) would be paying the same full price $$ and getting less.
Is that standard practice for many brands? I know many of you here have a lot more shopping miles than I do
So far, I've only run into this with Coach. I purchased a Cole Haan bag online (from Cole Haan) and there was no dustbag. I emailed, was told it was an oversight and they'd send one out. I mentioned that when I was in their store just buying some leather conditioner and the SA reached under the counter and handed me one "in case they forget". I didn't even ask! And yes, the mailed bag did arrive.
My on-sale Marc by Marc Jacobs bags both came with dustbags, one from Zappo's and one from Net-A-Porter. A Betsey Johnson from HobbyFob is on the way, and claims it will have a dustbag. Apparently Marc and Betsey aren't resentful that I'm buying the bags from an online store and not one of their boutiques .
Yes, I can easily make my own dustbag, it's just that it changes my perception of a brand when they shortchange some of their items this way. Do any other brands do this?
I'm peeved with Coach at the moment since both emailing and phoning CS has yet to get me a dustbag for bags that the SA at the factory store said I'd be able to get by calling. I don't have a lot of bags, and to be honest, the first "special" bag I got was a Coach, and was my first experience with dustbags. It was a touch that seemed to say "this item is special and deserves special handling and we CARE about that so here's a dustbag". Even from the factory store - there was a dustbag for bags (and belts!) until recently.
In response to my complaint via email, I was told that bags purchased at places other than their own full price stores didn't come with dustbags (and they included department stores in the "no" category). It would seem unfair to a customer who may have a Saks or Nordstrom's but not a Brand Store (using Coach as an example, but I'd apply this to anyone) would be paying the same full price $$ and getting less.
Is that standard practice for many brands? I know many of you here have a lot more shopping miles than I do
So far, I've only run into this with Coach. I purchased a Cole Haan bag online (from Cole Haan) and there was no dustbag. I emailed, was told it was an oversight and they'd send one out. I mentioned that when I was in their store just buying some leather conditioner and the SA reached under the counter and handed me one "in case they forget". I didn't even ask! And yes, the mailed bag did arrive.
My on-sale Marc by Marc Jacobs bags both came with dustbags, one from Zappo's and one from Net-A-Porter. A Betsey Johnson from HobbyFob is on the way, and claims it will have a dustbag. Apparently Marc and Betsey aren't resentful that I'm buying the bags from an online store and not one of their boutiques .
Yes, I can easily make my own dustbag, it's just that it changes my perception of a brand when they shortchange some of their items this way. Do any other brands do this?