Hi All!!! I just wanted to share with everyone an experience I had with customer service at Dooney and Bourke. My mother purchased me a new dooney for Chirstmas this year(we both have been carrying Dooney bags for over a year and love them). I loved the bag, however within a week I could not believe how filthy it had gotten. I tried cleaning the spot but was unable to remove it, I carried the bag for 3 weeks before it got so dirty that I sent an email asking how to clean it..they told me club soda, but if that didn't work to send the bag back to them and they would take care of it for me. I couldn't clean it so I sent it back and in 3 weeks I recieved a letter stating that my bag was not cleanable and they would give me a credit of 97.50 to use toward a non sale item. I called them stating I thought this was not fair being I only carried the bag for 3 weeks, I would like a replacement, they asked me to send proof of purchase, which I did, and they said they needed to rereview the bag. Another 2 weeks go by and they finally call me to tell me that the 97.50 credit is all they will give me. I am very disappointed and will NEVER carry a Dooney again.