Good afternoon and happy Saturday!!
Just a question for my fellow Dooney gals and guys...I placed an order back in May for 2 of the new Pebble Grain handbags along with matching wallets. The handbags were supposed to be in stock on May 31st, so I assumed they would ship around that time (the wallets shipped right away). June 1st came and they were listed In Stock, but my orders stayed in Backordered status. .So I chatted with them and the CS rep said that they will ship around the 13th. OK. I checked the next day, and they were back to being listed online as a preorder expected for June 13th shipment. Then yesterday, I saw that they are back in stock online. So I called again, the CS said that it was odd they hadn't been filled so she was going to send messages to the warehouse to have them shipped. They still show In Stock online, but my order status shows Backordered. .To be fair, it's only been one business day and it's now the weekend. But have any of you every had issues with pre ordered items not shipping once it is in stock??
Just a question for my fellow Dooney gals and guys...I placed an order back in May for 2 of the new Pebble Grain handbags along with matching wallets. The handbags were supposed to be in stock on May 31st, so I assumed they would ship around that time (the wallets shipped right away). June 1st came and they were listed In Stock, but my orders stayed in Backordered status. .So I chatted with them and the CS rep said that they will ship around the 13th. OK. I checked the next day, and they were back to being listed online as a preorder expected for June 13th shipment. Then yesterday, I saw that they are back in stock online. So I called again, the CS said that it was odd they hadn't been filled so she was going to send messages to the warehouse to have them shipped. They still show In Stock online, but my order status shows Backordered. .To be fair, it's only been one business day and it's now the weekend. But have any of you every had issues with pre ordered items not shipping once it is in stock??