Coach gal: If you haven't used the handbag, both ILD and Dooney.com have 30 day return policies.
You complete a form online, print out a UPS label, send the handbag back, and Dooney will refund your purchase price less
$7.50+tax for the return shipping.
As for scratching, Florentine leather will scratch. Often, but not always, you can buff out the scratches
with your fingers or a soft cloth. It's the nature of this kind of leather... think saddlery and briefcases.
Over time, you will notice the scratches less as the leather takes on more of a patina (luster) from use.
But, Florentine leather scratches and since it's not coated or treated, light colors will pick up surface
dirt, stains, and color transfer.
However.... if the scratching is going to bother you, then this kind of leather isn't right for you.
Florentine may be top quality leather processed using natural dyes, etc, but that doesn't mean
it meets your needs.
Pebbled leather is much more resistant to showing wear and scratches.
And leather like Saffiano are also very hard wearing.
Each type of leather, from each manufacturer is different. And I think we have to separate
the notion of 'best' in technical leather terms from what works best of each of us.
Leathers that are thinner may not be as good quality, but they are lighter.
And coated leather like Saffiano are very durable. And sanded or buffed leathers have
a smooth surface, and embossed leather don't show wear the way smooth leather do.
There are lots of choices.