: I Love Dooney (ILD) is the online Dooney outlet. I've ordered from them
many, many, many times. Always a sale popping up, so sign up for emails
and also check on this forum to see what sales others post. Just note that
ILD policies are sometimes different than Dooney.com and Dooney brick and mortar
stores and outlets.
I've found quality on ILD to be the same as from any other Dooney source,
including dept stores and QVC.
ILD has a decent return policy.... but there is no price adjustment and
for returns you must follow the rules. And that means the bag can't be
used and the return window timing is based on their rules. Also
Customer Service isn't great.
On the plus side, you can get great deals. It's not the place to buy
with the plan to return just to check out a bag. But it's a great place
to buy if you know the brand and the styles and want good deals.
It pays to stalk the bags you want so you can learn what's a good price
and pounce at the right time.
I used to buy on the phone from some of the outlets. But I haven't done
that in over 3 years. Procedures and returns are different at the outlets
than on ILD. And some outlets were very accommodating for phone orders
and others less so. If they still do phone orders, try to call at times when
they are likely to be less busy, not on holidays, weekends, or before closing.
And the more you know about the bag(s) you are interested in, the better.
When dealing on the phone you need to be sure the sales rep is looking at
the exact same bag you are asking about.... sizes can vary and also lots of
names of bags/styles are similar. Same is true with color.... there could be
multiple colors (like blues), so know the exact color name you want, to be
sure you and the sales rep are talking about the same thing on the phone.
It helps to have a style number. Luckily you can get lots of info online
from the Dooney web site or the ILD web site or dept store web sites, etc.
BTW, I Love Dooney has a store on Amazon
. Items ship from the same warehouses
as ILoveDooney.com. But return policies/costs can be different. Generally sale
prices on ILD are better on their own site than on the Amazon store. But.... sometimes
you find a treasure on the Amazon store at a better price, so it's worth remembering
to check it out also.
So many handbags, so many sales, so much temptation...