I ordered something from bluefly for my sister yesterday. She decided she doesn't want it. I called bluefly this morning at 8am (b/c their rep are available from 8am) and told the rep that I want to cancel the item. She told me she'll let the warehouse know and have them cancel it. I chatted with another customer rep at 1pm to make sure the item was cancelled. She said she'll make a note of it again and let me know what the status is by email. I receive an email stating the item was shipped at 3pm. and I have 90days to return the item. Once returned I'll be credit for the item minus shipping cost. I was like . Why couldnt they cancel it. So I chatted again with another flyrep asking her when the item got shipped. She says it RECENTLY got scan for shipping. When I heard that I was so upset. What were they doing for the past 7 hours? Do they do this on purpose b/c they don't lose any money on shipping cost? All she can say was sorry for inconvenience. and we can't do anything once it gets scanned. They didn't do anything 7 hours before it got scanned and after it gets scanned, all they say is i'm sorry. I told them my credit card i paid the item with will be due on may 26th that means that I have to pay $900 for the item in advance since bluefly return policy sucks. (10-14 business days after they receive the item). $900 is alot to paid for something in advance. So I asked I would at least like to be credit for both way shipping cost. She said they can credit the return shipping only. And cannot credit the other shipping cost b/c its not their fault! . And she checked with her supervior and she said the same thing. They are saying it was my fault since I should have cancelled it sooner. 7 hours in advance is not soon enough. I should cancel it one hour after placing an order, otherwise its my fault. What kind of customer service is this? I told her don't just say "I'm sorry for the inconvenience..." you have to try to make it better. I feel so much better after writing this. Sorry about the long rant. I just wanted to share my customer service experience with bluefly. This is far worst customer service ever with any online customer service.