I bought a Botkier hobo-style handbag at Neiman's Last Call just this past May. I loved how I could wear it over the shoulder, it's roominess, the supple leather, and unique hardware. Unfortunately, the darn thing would constantly fall off my shoulder. The strap would come loose from a small loop that held it together and then just come off the ring at one end of the bag. Most of the time, the small loop would still be on the strap so I would just put it back together. This Saturday, my luck with the bag came to its end. As you might have guessed, the bag fell off my shoulder but the small loop was nowhere to be found. I looked all over, I moved my car, etc. but I guess it went to handbag parts heaven. I called and emailed Botkier about the problem. I was told to send the bag to them and they will stitch the bag for $40! I get a poorly designed bag and I am truly having to pay for it. I don't care if the bag came from last season or the current season, they should guarantee their bags for quality craftsmanship. LV covers their bags for five years. Coach covers their bags for life. Even if my bag came from 2005, they should cover it. I might as well take the bag to my own tailor. All I want is the small loop back. Sorry for the long story. Moral: If you ever have a problem with your Botkier, don't expect them to take care of you properly.