i recently purchased the gucci jockey bag in gray guccissima from NM.com and it came to me damaged and used. it's the same exact bag that's pictured in the link below. i urge you ladies not to buy this bag if you see it come back in stock again because it may very well be the same bag that i will be returning. because NM and BG share some of the same merchandise from their warehouse, this bag could end up on BG.com too. be careful ladies!!!
http://www.neimanmarcus.com/store/catalog/prod.jhtml?itemId=prod95030037
when the bag came, the bag had a strong perfume smell and the inner pocket had white lint all over it. the zipper is also damaged because the metal piece that is on some gucci zippers fell off. it's a gold piece that says gucci and is placed at the end of the zipper on the gucci bags.
when i first opened the bag, i smelled the perfume, but i thought maybe that's how the bag was supposed to smell so i didn't pay any attention to it. then, i saw the white lint and i thought maybe it was from the packaging, but then i saw the zipper metal piece. i had no idea that the metal piece was even part of the zipper at first. it took me a good few minutes to realize it fell off the zipper and it was placed inside the small pocket. because the piece fell off the zipper, the end of the zipper is all sticky from the glue that was holding the metal piece in place. you can hardly zipper the bag. i would be keeping this bag if it wasn't damaged because i paid a good price.
i contacted NM to make a complaint and they are sending me a label for the return. i also asked them to make a note not to resell this bag. however, i am pretty sure this bag has a high chance of being resold because of previous quality control issues. NM has a history of selling damaged or used sale merchandise. this has happened to a few tpf members here and to some of my friends. i am deeply upset that NM of all stores would not have better quality control. it's sad because NM puts a sticker with the name of the person that packaged the bag on the box and this person clearly did not examine the bag when mailing it to me.
the metal piece is on the left and the right is the end of the zipper with the stickiness.
the white dots are the lint pieces and at the very bottom is the metal zipper piece.
the leather isn't messed up or anything, but there's a STRONG perfume/cologne smell =(
http://www.neimanmarcus.com/store/catalog/prod.jhtml?itemId=prod95030037
when the bag came, the bag had a strong perfume smell and the inner pocket had white lint all over it. the zipper is also damaged because the metal piece that is on some gucci zippers fell off. it's a gold piece that says gucci and is placed at the end of the zipper on the gucci bags.
when i first opened the bag, i smelled the perfume, but i thought maybe that's how the bag was supposed to smell so i didn't pay any attention to it. then, i saw the white lint and i thought maybe it was from the packaging, but then i saw the zipper metal piece. i had no idea that the metal piece was even part of the zipper at first. it took me a good few minutes to realize it fell off the zipper and it was placed inside the small pocket. because the piece fell off the zipper, the end of the zipper is all sticky from the glue that was holding the metal piece in place. you can hardly zipper the bag. i would be keeping this bag if it wasn't damaged because i paid a good price.
i contacted NM to make a complaint and they are sending me a label for the return. i also asked them to make a note not to resell this bag. however, i am pretty sure this bag has a high chance of being resold because of previous quality control issues. NM has a history of selling damaged or used sale merchandise. this has happened to a few tpf members here and to some of my friends. i am deeply upset that NM of all stores would not have better quality control. it's sad because NM puts a sticker with the name of the person that packaged the bag on the box and this person clearly did not examine the bag when mailing it to me.
the metal piece is on the left and the right is the end of the zipper with the stickiness.
the white dots are the lint pieces and at the very bottom is the metal zipper piece.
the leather isn't messed up or anything, but there's a STRONG perfume/cologne smell =(
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I too fell victim to NM a few years back with a d gold hobo with gold trim. The trim was scratched. CS offered me a 10% discount but ended up returning it; I couldn't see myself paying full retail for a damaged bag.
