Hi ladies! I recently got a jumbo flap in gold hardware and noticed one problem. The metal chain on one of the straps "moves around" so that it isn't evenly aligned with the leather like the other chain and there are kinks where the metal chain sort of pops out. It's hard to explain, but I went to the CHanels at Neimans and the SA told me it was a normal problem and manually placed the metal chain back in place. However, seconds later the same problem occured again. It's not so much a big deal, but I'm pretty anal about everything being perfect about my purses so I was wondering if this was a normal problem or something I should get fixed permanantly? I mean I can always rearrange the metal chain back into place, but its kind of annoying to have to deal with that especially with the price of the purse! Oh and when I say that the metal chain moves around, I don't mean that it is detached from the leather (that would be bad!). THANKS!!