Just had to share this. I have dealt with customer service on many occasions. Sometimes they are extremely helpful--other times they act as if I am bothering them. My DH bought be an inclusion bracelet and had to get it from LV directly (e luxury wouldn't have it here in time.) All he bought was the bracelet. Today he received a package in the mail with a handwritten thank-you note from the customer service rep, along with her card, and a beautiful catalogue! Just for a bracelet? I was happy but wondered why I never was treated so kind after purchasing more expensive bags. Oh well.