I explained to the lady some of the thoughts about the crease and she blasted back to me that when it's stuffed with your belongings it won't crease. This was her reply...
"No big crease. I put my wallet, sunglass case, make up case and eyeglass case in to see when it is full and I did not see a crease. This is not a smoochy bag. It is Chanels classic tote which has a form. While empty the sides sit a bit more in because of the chains on handles. When full with items it is supported. For a pre-owned bag it truly looks great. Too bad I'm not really a Chanel girl."