Just because I spent $$$ on it, doesn't mean I automatically love it! There are times when I just don't bond with a bag and for what they cost these days, it has to be true love. This would probably happen only when I've ordered online, sight unseen. What I don't do, is use the bag for any period of time and return it. Wait... after thinking about that, I did exchange a Paddy that I used a couple of times. There are probably others, but for the most part, I don't use and abuse a bag and then return it.... although I enjoy ordering from Saks/NM/BG because they DO allow that. =)