i dont know of any SA at saks in boston, but do NOT use carol at NM in boston. i bought a white chanel bag from her, and when i got it there were brown marks on the bottom, scratches on the handles, and a blue pen mark right on the front!! i called her about it and she wasnt the least bit apologetic"about selling me a flawed bag.....instead she said, "well its been sitting out here awhile so just send it back" and had a bit of an attitude about it too!