I know that some brands have really limited or even awful websites (Hermes for the former, Bally for the latter), but when it comes to sale announcements, catalog availability, mailings, associate support/calls...etc., are they doing enough to encourage current customers to spend more of their disposable income with their particular company? I spent $300 on a wallet at Bally, and I've never heard from them. A sales associate was supposed to be looking for a bag, and he never even called to say it was unavailable. I spent $990 on my LV Babylone tote, and I got ONE catalog. Nothing else. Hermes, my all-time favorite, has gotten THOUSANDS of my dollars in the last two years, and they won't even send a scarf brochure unless I specifically ask--and a lot of that money went on scarves from the store AND the website. If I'm lucky, I'll find one on the counter. The one associate I go to in Atlanta is great, and she'll go the extra mile, but I'm not overly impressed with the parent company's actions, or the lack of merchandise options on the website. Back in the early 90s, I spent $175 on a silver keyring, and I got catalogs and other mailings for YEARS. Do they really want my money? I bought a Fiera hobo at Ferragamo 1 1/2 years ago, and I still get the sales announcements. When I e-mailed the Atlanta store recently, I never got a reply. Needless to say, I looked elsewhere, and I got something that was even better for less. Good luck in this case. I'm really interested in hearing which companies are doing their part and those that are slacking off. Comments?