Here's a qucik review and pics from Arturo's shop..
1.) Very friendly and hands-on. I handed over a pair of Somewhere's where the elastic is uncomfortable, and I wanted the sling strap shortened. Arturo himself measured and fit my foot, adjusted the shoe, and basically tailored the shoe to me
2.) Tan colored Somewheres (pics below). Adjustments:
a) New elastic. Looked fine. Nothing fancy
b) new soles. Not Vibram, but Verese (sp??). They look okay. Not crazy about the visible seam, but did like that he painted and matched the side/soles.
c) leather damage - he fixed and dyed color. See side pic - cn't really even tell where damage was cut
3.) Black City's (photos below). Got them re-soled. Again, Soles are fine (dont like the visible seam end - too drastic), but overall they're okay, and he painted sides/bottom. Cannot notice them when walking. My BF thought I was being to picky. Overall though, they feel great, and they look great (they cleaned, shined, everything).
4.) Declics stretched. Pretty good! I don't know what he did, but they felt better. Another cobbler tried stretching, but I think he just had them sit in the shop because they felt exactly the same as when I first brought them in. Arturo's made them comfy.
Overall, I like the customer service. Place does get packed though (line out the door - just like the Sprinkles bakery). Only issue is that I think they are a bit pricey, but the service, and quick turn-around far outweighs the negative.
I left 3 more pairs, and I'll see how those turn out next week. The sole I'm okay about, what I love is how they get the FIT right, and make the shoes comfortable, and that means a LOT to me.