I recently had a buyer in India who claims he didn't receive an item he purchased from me. He filed a PayPal claim and won. Of course PayPal refunded his money before USPS got a response from customs in India, which can take up to 60 days. If they don't find it, I will file a claim for the insurance, but I am out the shipping cost. I have heard that some people include the shipping charge as part of the value of the item on the customs declaration, which doesn't seem fair to the buyer if they are paying customs tax. However, it really sucks that I am out the shipping for something that isn't my fault either. Any thoughts?
TIA!
Vicki
TIA!
Vicki