I upgraded to the latest generation Kindle a few months ago, and just experienced the freezing issue for the first time last week. Apparently it is caused by the type of cover you put on your Kindle:
Kindle readers' complaints heard by Amazon as company to offer refunds for e-reader covers
BLOOMBERG NEWS
THE KINDLE e-reader is making some users nostalgic for paper.
Amazon.com is offering refunds or replacements of a cover for its Kindle e-book reader after customers complained that the accessory was interfering with their ability to use the device.
Engineers are looking into the matter, said Drew Herdener, a spokesman for Internet giant Amazon. He said a "small number" of customers had contacted the company.
Users in Amazon's online forums complained that a leather Amazon-branded cover that costs $34.99 was causing the Kindle to freeze and lose track of pages.
The Kindle is Amazon's best-selling item and the refunds come during the holiday shopping season, the company's busiest time of year.
"There have been some forum discussions regarding the non-lighted Kindle cover," Amazon said in a blog posting yesterday. For those with the problem, the post said, "We will be pleased to replace it for free or accept a return for a full refund, no matter when the cover was purchased."
The cover, which fits the $139 Wi-Fi-only version of the Kindle, weighs 13.4 ounces, according to the Amazon site, and comes in seven colors, including black, chocolate brown and hot pink.
Amazon.com introduced the Wi-Fi-exclusive Kindle in July, promising a higher-contrast screen, faster page turns and up to one month of battery life.
The Kindle and e-books will likely account for 8% of Amazon sales this year, according to Caris analyst Sandeep Aggarwal. Amazon doesn't disclose Kindle sales figures.
Amazon shares slipped 46 cents to $177.58 yesterday, although the stock is up about 32% this year.