glamourgirlpink ~ according to Jackie, this is INCORRECT!!! I urge you to contact DHL to protest this charge, as DHL is using the improper HTS # with its respective 20% Tariff Rate. If you already paid it, they owe you a refund!!!
Call DHL Billing Inquiries @ 1.800.722.0081. They will ask for the following:
- Invoice No.
- Customer No.
- DHL Reference No.
- HTS #
They will give you a reference number which will be good for the following four business days of your telephone call. In this time, they want you to write a letter to protest the incorrect charge including the wrong HTS # and its respective Tariff Rate and incorrect Duty Amount. You will include the INCORRECT info, as well as the CORRECT info.
They will instruct you to fax this letter to 281.885.7499 Monday - Friday between the hours of 7:30 am - 5:00 pm Central Time.
They will request you also fax photos, if at all possible, as it will supposedly speed things up.
The will inform you that they will respond to you within 10-14 business days. If you do not hear from them in this time, they will instruct you to call them back at their toll-free #.
Once you call them, get the ball rolling, and receive your reference number, if you do not fax them this letter within the following four business days, the reference number will "expire", and you will need to call them again to receive a new reference number.
Incorrect HTS # that DHL used in the Customs Duty Invoice I received from them: 4202.29.9000 / 20% Tariff Rate
Correct HTS # (per Jackie): 4202.11.0000 / 8% Tariff Rate
Good luck with this!!!
I've received two shipments from BE via DHL and was charged a 20% fee of the declared value each time. Another shipment from BE was shipped via Royal Mail and I still have not received a customs invoice for that one. I think I prefer Royal Mail.