I bought a tan paddy in the NAP sale but the metal loop is a different colour to the padlock, I rang Chloe and they said that sometimes they are, I am very disappointed and figure if I put the padlock on the front buckle then it won't show so much, and also it's a bit of a nuisance in the loop anyway for opening the bag etc. NAP said I can have a refund but not an exchange as they don't have anymore, I just don't want to have to spend another couple of hundred pounds on a new one, I only bought this as it was on sale, please let me know!