It was christmas and i was going to buy a messenger bag for my boyfriend, i ordered on the 10th, they were having FREE STANDARD SHIPPING (3-5 business days) so i expected i should received my bag by at least the 18th, however, on 15th they finally sent me a tracking and it was a FEDEX HOME DELIVERY which is 5-7 business days, and i recieved the messenger bag on the 22nd!!!! THIS IS AWFUL!!! I called the representativse and ask them what is going on, they used wrong shipping method, so i filed a claim, they said they will do a partial refund to me and will send me an email about it within 10 days, alrite then, but after 10days still no emails, so i call them back, and they said i need to wait 30 days????????????? I WILL NEVER SHOP BURBERRY.COM again *the "FREE SHIPPING" sucks, it is a trick *No gift wrap option for the messenger bag......... horrible! *Burberry ships slower than eBay sellers!!! *Order before 2 weeks form the date you need the bag!